Introduction
Local operator in the region
Euro Khmer Voyages were operated by local management people based in Siem Reap Cambodia since 2003 with experience in tourism field more then 13 years.
We are the best tour operator in among of tour operators in Indochina that well known as excellence services provider. First start, only few staffs
operate the grown services throughout the country, but after strongly support and satisfaction of our value customer and value partner in past few years,
today, we have 10 staffs in Siem Reap head office and a new branch office in Phnom Penh City since Dec 01, 2009. We commit to serve best services
and excellence tailmade-program holiday base expert region tour operator. Today, we have extend our co-operated office throughout Indochina base in Laos,
Vietnam and other bordering countries as Thailand, Myanmar to be ensure our services would be sprit out of Asia region.
Understanding your traveling needs
We well understand of international traveler needs. With field of tourism, we were cooperated both international and local managements and we are also
traveler, so we do understanding of traveler expectation of their traveling vacation. So, our commitment is to provide the traveler an excellence services
and ensure offered the right traveler’s needs.
Well trained multi-languages speaking staffs
In position of travel demand increasingly and competitive market situation, we are not using competing strategy by drop down the price and reduce quality
of services, but we were developed our management well trained of marketing, increasing of sales staffs and separated department to specific market controller.
Now we have many department staffs who can speak your language such as English, France, Thai, and Chinese.
Offer multi-languages speaking tour guides specialists
We were offered the excellence tour guides with well trained specific tours style and licensed by Ministry of Tourism of Cambodia. With many years
experience and their fluent multi-speaking language tour guide, we have English, French, Italian, German, Russian, Mandarin, Cantonese, Thai and Vietnamese.
Setting own vision
Euro-Khmer Voyages have its Goal to create success approaching. Our management never forgets our vision to take care of our clients’ satisfaction.
In this few years of services arrangement processing, we had complete our arm in 90% of services and trust to get 0 % of complaint and 100% of satisfaction
from our clients and our partners. We follow our setting goal as:
Vision :
Euro-Khmer Voyages is going to be one of the best Travel Agency and Tour Operator which provide high level of Satisfactions, Believes and Safety to all Partners and Customers around the World.
Mission :
Euro-Khmer Voyages is committed to strive to complete Customers need in high standards of services.
Strategic Arms :
- Provide well trained, professional excellent tour guides, multilingual and acknowledged by Ministry of Tourism License provided.
- Provide Deluxe Air-Condition transportation with Driver's License and Insurance that could assure safety for Customers in duration of Traveling.
- Provide Food and Beverage in Cleanness, Healthy and High Standard Restaurants.
- Provide Standard Accommodations started from Budget to Deluxe categories with professional services.
- Provide good interacting between Tour guides and office Staffs to foster and solve all of Problems happened or would happen to ensure the clienteles' satisfaction.
- Customers Satisfaction is our Goal. We always defined Customers needs and expected that Customer will always get the best possible services from us.
- "Customers is the King" is our based concept to developed and uplift our services quality. It's our pride for approaching our goal for sustainable of best customers care provider.
- Euro-Khmer Voyages uses Best Human resource selection policies to recruit our staffs that well trained in hospitality Management.
- Strive to maintain Customers Complaint in the Zero percent by providing them with as much as pleasure beyond gaining their trust and impressing them, then achieve the increasing of customers repurchase.
- Ensure Sustainable of Customers and partners' satisfaction to approach well interactive with other main partners around the world aiming to increase Global Travel Services Networks.
What we do?
Euro-Khmer Voyages has been involved in a wide range of :
- Business Traveler.
- MICE Tourism organizer.
- Individual & Group Package tours for pleasure.
- Variety classes of Hotel Reservation.
- Excellent tour guide reserved.
- Land transportation always reserved on Deluxe air-conditions cars and Coaches.
- Daily Optional tour provide for explore ancient Khmer temple.
- Caravan Tour program organizer.
- Guarantee for Domestic & International Air ticket reservation.
- Visa and Extension passport arrangement.
- Golf Tour arrangement.
- Honeymoon trip plan arrangement.
However we are continuously updating our tours and schedules as well as making specialized tailor made tours.
Why Euro Khmer Voyages?
Real prices
Euro Khmer Voyages were offered customer can see and book with the real price with no any hidden cost for all type of products.
We are not just care about our services providing but we are careful of customer budget as we are understand of world economic
so we would like to make your trips selecting easy and match with your planning of budget to get the best available value products.
Best selection for value agent partner and tour operator can see and select the right scheduled and trips for customer or can be book
with private in competitive price by direct contacting to our expert sales consultant or our agent can book hotels via our B2B online
technology as you can register online and login to book agent prices online.
Instant confirmation
Euro Khmer Voyages are available to assist your need, customer can save time and money by instant confirmation as it is our goal
which we try to offer very comfortable for customer who book the hotel or trip vacation on our website, your reservation will confirm
immediately after you completed the payment. You can get and print your trip or hotel voucher and detail necessary documentation of your
trip on time after got our instant supports staffs of each region.
24/7 customer support
With our online support, we offer more comfortable of client to contact us such as
FAQs site,
contact us,
chatting online support with our expert base on each market department and call center with 24 hours a day.
Flexibility and freedom
you have right to have more flexibility and freedom as you travel if select you own individual itinerary and departure date. Easy and
simple just choose or let us custom your holiday plan, let us work it for you.
Safety and professional care
Your safety is our first care during your first arrive until the day you leave, you are safely accompanied by local guides are trained
to assist you as they live in the area, able to provide you with a much more complete knowledge and experience. They are experienced cyclists,
hiker and travelers. They take care of you, always willing to help and happy to give advice or tips. We never look over any small thing but
we always think are all is important. We prepared necessary medical care, good foods even at the local resident house cooking, careful comfortable
accommodation selected even you stay in camp tent. We provide and bring you the comfortable equipment. Ensure to make you life easier even you
choose any style of our trip, you are safety and professional taking care.
Terms & Conditions
On behalf of management and staff, thank you for your visiting our Euro Khmer Voyages site. Your use of this site you agree to be bound by conditional upon your
acceptance and compliance with these terms and conditions contained in this document and any other notices accepted by you on this www.euro-khmervoyages.com.
We strongly suggest you to read carefully before process to purchases because of this are contract between you ‘Customer’ with us ‘Euro Khmer Voyages’ and clearly
lays out what you have agreed with us.
Copyright
We are owns the copyright to the content of this website, all materials, including HTML code, software, text, icons, video clips, images, and other materials
that appear as part of this site are copyrights. Copying, altering or any activity in dealing with the content of this website is prohibited without the prior
express consent of Euro Khmer Voyages. You may download, copy the contents and other displayed on the site for your personal use only. You are not allow to have
right to reproduce, publish, distribute, display, sell any of the Contents in this site.
Traveler wish to cancel the tour
Traveler can cancel the tour before the deadline of cancellation, other wish, cancellation charges will be applied depend on due to period of cancellation.
The date of trip or booking cancellation is the date on which the written cancellation is received by company. These are calculated from the day written notification
is received by the Company or their authorized travel agent as a percentage of the total tour price per person cancelling, including surcharges but excluding any
amendment charges and any insurance payment.
- a) 60 - 45 days before tour start date, charge 5% of total amount per person
- b) 44 - 30 days before tour start date, charge 30%
- c) 29 - 15 days before tour start date, charge 50%
- d) 14 - 07 days before tour start date, charge 90%
- d) Less than 7 days before tour start date, charge 100%
Why we do cancel your tour?
Euro Khmer Voyages reserves the right to cancel any trip before it is guaranteed to departure, but will not cancel a tour less than 60 days before run. A trip is
guaranteed to run once it has one fully-paid traveler. We are reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure
due force majeure (War, Riots, Civil, Disturbance, Strikes, Natural disasters, Terrorists activities of threat of such, closure of airport or cancellation of
international or domestic air time table services, political instability or other external events which make it unviable for Euro Khmer Voyages to operate the
planned schedule. You will be have right to choose between an alternative trip and a full refund. We are not responsible for any incidental expenses that you may
have incurred as a result of your booking such as visas fee, vaccinations fee, non-refundable flights, etc. If the alternative trip chosen is of a lower value than
that originally booked then you are entitled to a refund of the price difference or the alternative tour chosen is of a higher value then you will pay the difference
in price.We reserve right to change and correct any errors of tour operating if we saw that will unable to operate in real situation environment such as weathers
problem, infrastructure problem, etc. expect to do best and smooth operating tour to Euro Khmer Voyages’ traveler.
Amend your tour
Euro Khmer Voyages reserve the right to inform you, if you wish to change your booking or amendment your tour; the following conditions will be applied :
- a) Amend or change or transfer is subject to availability.
- b) Changed fee will be applied for administration fee. This fee is in addition to any charge by hotels, ground arrangement operators or airline.
- c) Your amendment or change request should receive by our company or transfer from current tour to another before 45 days due to departure date. If amendment or change or transfer request received by Euro Khmer Voyages less than 45 days prior to your original tour departure date, charges as per cancellation condition fees.
- d) You change in the difference between original booking prices to new booking price, if the original price lower then new booking price, than the additional price will be applied but if the original price higher then new booking price, than the difference amount will be requested for Credit voucher. You can exchange Credit Voucher or shop other services offer on our website.
- e) Client can change or transfer the original booking in case of unable to travel, in circumstances which our company considers reasonable. The tour arrangements must remain the same as originally booked to another suitable person who introduced by you. If any charges levied by the airline for flight inclusive booking tour, then that is additional charges on administration fee. As after we issued the tickets, airlines do not permit name changes for any reasons, it can be full cost of the air ticket (re-issued with new introduced name).
Prices
Make sure you have read and check our price publishes on our web. Any prices quoted on this site are subject to change without notification. The prices listed
on this website or brochure is based on the costs and exchange rates current at the time of pricing. Before your booking is confirmed and a contract comes into
force, Euro Khmer Voyages reserves the right to change price in this website or brochure due to any increase or decrease fuel or any reason such as TAX, VAT.
Where our allocation of air seats has been fully utilized, we reserve the right to pass on any extra costs if require upon request.
Late bookings
We suggest the importance of making a booking should in earliest opportunity, ensure that all of your booking is available, confirmed and guaranteed. Late
bookings are confirmed subject to availability such as flight, bus, train or boat.
How to pay your tour
We reserve right to collect in full amount of the balance including any surcharges applicable at that time, must be received by the Company or our authorized
travel agent on confirmed booking were received by you. In the case of non-payment of the balance by the due date, the Company reserves the right to cancel
your booking and cancellation charges will apply due to have any cancellation charge levied by the hotel, airline for flight etc. Many difference method of
payment settle. You can pay the full amount by credit card or debit card. We accept Visa, Master card, American Express. A credit card fee is 4% fee is payable
and we also reserve the right to increase this charge if the card issuer's charges to us increase. We will advise you if this happens before taking any payment
by credit card. Or if you live in Thailand, Laos, you can pay in the local Thai currency to our local bank by bank transfer by using our exchange rate application.
Our banks information is:
Bank in Cambodia :
1) Bank name: ANZ Royal Bank
| Account name : |
EURO - KHMER VOYAGES |
| Account number : |
574600 |
| Swift Code : |
ANZBKHPP |
| Address : |
kandal Market, Siem Reap, Cambodia. |
2) Bank name: Vattanak Bank
| Account name : |
EURO KHMER VOYAGES |
| Account number : |
020.02.50.00411.1 |
| Address : |
Old Market, Siem Reap, Cambodia. |
Bank in Thailand :
1) Bank name: Kasikorn Bank
| Account name : |
Mr. Kunthea Eng |
| Account number : |
504-2-08335-8 |
| Address : |
Rong Kleu Market, Aranyaprathet, Thailand. |
1) Bank name: Siam Commercial Bank
| Account name : |
Mister Kunthea Eng |
| Account number : |
860-204178-5 |
| Address : |
Rong Kleu Market, Aranyaprathet, Thailand. |
After you have done bank trasfer, please send us the bank slip via our e-mail by scaning file or via our fax +85563963080.
Our responsibility
The company accepted with understanding that all of bookings, clients appreciate and accept the possible risks inherent in Euro Khmer Voyages’s adventure,
trekking and cycling programs.We are promise to make sure that the tour arrangements we have agreed to provide with reasonable care. We will accept responsibility
if any arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our teams will rush to check and respond with our
professional skill to solve the deficient of the failure to make trips reach to our contracted tour arrangements. We will not be responsible for any injury,
illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from any such as force majeure etc. We will not
responsibility for any services which is not mention of our contract agreement, or any services that we are not advertised or listed in our website by us, because
of any individual acceptation between you with any supplier for any additional services or facilities. Please note: all of responsible from us must to have or
from part of our contract agreement on booking time of you. We reserve right to pay you for any claims or complaint us with limit amount depend to the Cambodia’s law.
We suggest you to have your travel insurance to protect your personal belongings before leave from your country. This reasonable amount will only be payable if
we found where everything has gone wrong and you have not received any benefit at all from your tour.
Your responsibility
Your responsibility is agreed to accept the authority and decisions of our supplier’s employees, tour leaders and local agents’s suppliers by each destinations
whilst on tour with us. You have to respond by your self if you accepted any opinion of any such person not in our team of employees, tour leaders or our local
guide or event any third party (including any other clients travelling in your group), at any time before or during a tour is endangering to the health or
well-being of the client or the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of our tour without refund or
recompense. We reserve the right to not responsible to any damage or loss caused by you or any member of your party; you have accepted responsibility for those
damage or loss when you book the tour with us. You although accepted responsibility on understanding that you are travel to geographical areas where, amongst
other things, the standard of accommodation, transport, meals, safety, hygiene, cleanliness, medical facilities, telecommunications and infrastructure development
may not be of the standard as you used in your home land. Ensure you have appropriate travel insurance to protect you if this situation arises and also insure
medical care to protect you health care if illnesses happen during your tour.
Your passports and visas
Clients are responsible for arranging visas when travelling with Euro Khmer Voyages and please to ensure your passport is valid for 6 months due to duration of
the trip and must be in possession of, acceptable passport and any visas and vaccination certificates required for the whole of your trips. Euro Khmer Voyages
cannot accept any liability if you are refused entry onto any into any country due to failure on your part to carry all required documentation.
Travel Insurance
Travel insurance is mandatory and compulsory for all Euro Khmer Voyages travelers whilst on a tour. Travel insurance are wholly responsible for arranging by your
own to cover against personal accident, medical expenses, emergency repatriation and personal liability. Client should ensure that there are no exclusion clauses
limiting or excluding protection for the type of activities included in your tour during you making your own arrangements insurance.
Privacy
Your privacy is of most importance to us and we are committed to maintaining the privacy of registered users as secrete. We do not do any business or rent your
personal information to third party. Please see detail of our
privacy policy page.
